Cancellation, refund & disputes

Cancellation

Buyers may cancel an order until the seller confirms it. Sellers may decline orders they cannot fulfil. Once confirmed, cancellation requires agreement from both parties.

Refunds

For cash on delivery and direct payment, inspect before paying. For online payments, refunds for items not delivered or materially not as described are processed back to the original payment method after investigation.

Disputes

Open a dispute from the order page within 7 days of delivery. Our team reviews the order record, messages and negotiation history and contacts both parties, usually within 3 working days.

Last updated 17 Oct 2026